Refund Policy

To begin a return or exchange, contact us no later than 30 days after your delivery. Include the order reference, email used to place the order, and a description of what you need. Obtain our authorization before posting the return.

Both defective and non-defective items are accepted for mailed returns, and exchanges are permitted. Non-defective requests include choosing the wrong item, changing your mind, or a preference issue. You may also raise damage, faults, missing parts, an incorrect shipment, or a substantial mismatch with the product description.

Only new, unused goods in original condition qualify, with their original packaging, labels, and included accessories retained. Goods received with damage or defects can be reviewed as received. For those problems, wrong items, or missing components, supply photographs or video showing the merchandise and package.

Use the free return label supplied inside the package for a mail return; no restocking fee applies. Replacement through an exchange is subject to stock. Approved refunds are processed within 10 days and returned through the original payment method, after which posting depends on the payment provider.