FAQ

Where are the full policies and support details? The footer provides Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service. Contact us using the three details at the end of this page, quoting the order number and checkout email for an order.

What products are available? Browse dolls, outfits for dolls, accessories, furniture/playsets, reading material, and girls' clothing and accessories; each listing describes its particular options.

When will my order arrive, and is delivery free? Allow approximately 1–2 business days for processing and then an estimated 3–5 business days in delivery/transit. Neither is a guarantee. Free delivery and any shipping costs are determined at checkout.

Are changed minds and exchanges allowed? Defective and non-defective returns are accepted by mail, including incorrect selections and preference changes. Apply within 30 days of delivery and wait for authorization. New, unused condition with original packaging, tags, and accessories is required for non-defective goods. The package includes a free return label; no restocking fee is charged.

How are problems and refunds handled? For damage, defects, a wrong item, or missing parts, send the order number, checkout email, and item/package photos or video. Exchanges are inventory-dependent. Refund processing takes place within 10 days of approval, using the original payment method.

Which payments and tracking tools apply? Review checkout for the payment choices offered for your purchase. An unlisted option must not be assumed available. Necessary cookies enable core shopping functions. Analytics and advertising-effectiveness tools, if enabled, are subject to applicable consent or opt-out controls; Privacy Policy explains those choices.